Shipping policy
Shipping Policy
Welcome to Printforge! Below is our detailed shipping policy to ensure you have a seamless shopping experience.
Processing Times
- Orders are dispatched same or next business day from Sydney after your order confirmation.
- Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates and Delivery Times
We offer the following shipping options:
Domestic (Australia):
- Standard Shipping: 3-7 business days | Flat rate: $10 — FREE on orders over $70
- Express Shipping: 1-3 business days | Flat rate: $15 (available on orders of $100 or more)
International:
- Standard Shipping: 7-21 business days | $25–$30 depending on weight
Shipping costs are calculated at checkout based on your location and selected method.
Order Tracking
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your order directly through the shipping provider's website or via the link provided in your confirmation email.
Customs and Duties
For international orders:
- Customers are responsible for any customs fees, duties, or taxes imposed by their country.
- We recommend checking with your local customs office for any additional fees before placing an order.
Shipping Delays
While we strive to meet all delivery timelines, unforeseen delays may occur due to:
- Public holidays
- Natural events
- Carrier delays
We appreciate your patience and understanding.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us at info@printforge.com.au within 10 days of the estimated delivery date.
- We will work with the courier to resolve the issue and may offer a replacement or refund depending on the circumstances.
Questions?
For any questions or concerns regarding shipping, please email us at info@printforge.com.au.