Refund policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@printforge.com.au. If your return is accepted, we’ll email you the return address and instructions on how and where to send your package. Return postage is at your cost. Returns need to be sent to: 39 Delhi Road, North Ryde NSW 2113. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Custom and personalised products (such as configurator designs and other made-to-order items) cannot be returned for change of mind, because each one is made to your specification.
- Digital downloads (such as STL files) cannot be returned or refunded once delivered. If there’s a genuine fault with a file, contact us and we’ll put it right.
- Sale items and gift cards cannot be returned for change of mind.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights — including for custom, digital, or sale items if they are faulty.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at info@printforge.com.au.